Cancellation , Refund and Return Policy

We ensure  that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your Tech Point Account.

ORDER CANCELLATION BY Tech Point

Under some rare situations, Tech Point can also raise an order cancellation request.

These situations could be
  • Product out of stock
  • Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
  • Incorrect pricing or description of the product
  • Payment fraud suspicion by our Credit & Fraud Avoidance Department
  • Incorrect or Incomplete Buyer's Address
  • Non serviceability of Buyer’s address by our courier partners.
Prepaid Orders:
  • If you wish to reduce the quantity of a prepaid order, contact us at techpoint.in.

Refund Policy

  • If it is Prepaid Order, the amount will be refunded to you within 10 working days, in accordance with our Policy. A cancellation request cannot be made for Prepaid.

RETURNS

We offer you easy and streamlined replacement process

1. How do I file a Replacement request?

  1. You can initiate the return making a call or email Our support executive will raise a tick against your complaint.
  2. You can place a Replacement request within 7 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 48 hours of delivery.
  3.  Replacement request will be reviewed by us.
  4.  After approval, pickup of the product will be arranged through our courier partners.
  5. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Tech Point up to Rs 150.
  6. After the product is received, it is verified against your claim and accordingly, Replacement is initiated. Please note that Replacement would depend upon the stock availability.

2. Under what conditions can I return/ replace my product?

Returns/Replacement are accepted under the following cases -

  1. Wrong Product – Wrong color/ size/ style
  2. Wrong item ordered/ delivered
  3. Defective Product - Manufacturing defect/ Non-functioning
  4. Damaged Product – Physical damage/ Tampered product or packaging
  5. Wrong Quantity – Missing Products/ Parts

3. Under what conditions Return / Replacement request will not be accepted?

Return/ Replacement requests will not be accepted under following cases –

  1. If Products are Altered/ Used.
  2.  If Product is returned without Original Packaging (price tags, labels & accessories).
  3.  If Serial Number is tampered.
  4. For a Defective product that is covered under Tech Point’s Warranty or Reported after 7 days of the Delivery.
  5.  For Damaged/Missing product that is reported after 48 hours of the delivery.

4. What is the best time to place Return/ Replacement request?

  1. . Return/Replace request of the Product(s) should be initiated within 7 days of Order Delivery for Wrong/ Unsatisfactory product.
  2.  However, under the following conditions, Return Request should be filed within 48 hours of Delivery with the images of the parcel or product
  3. . Damaged Product.
  4.  Empty Parcel.
  5. .Missing Item.
  6. .To file a return/replacement request, please reach out to Our Customer Support.

When do you initiate Pickup for Returns?

  1. Once your request to replacement an order is approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, return address and required documentation.
  2. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup:
  1. The product should not be used/altered/ tampered.
  2. Keep original price tag & packing slip intact.
  3.  Mention Order Number on the box.
  4. . Do not seal the box.
  5. .Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive.
  6. Keep the Courier Company's receipt for tracking purposes.
Please Note - Tech Point shall not be liable for any incidental defect/damage and mishandling etc.

5. When do you initiate Pickup for Returns?

  1. 1. Once your replacement request gets approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, the return address and required documents.
  2. 2.Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup:

In case of Self-Shipment, Customer has to share the image of Courier Bill at our email address : 

Please take care of the following-
  1. Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative.
  2. Send a scanned copy of the courier receipt to our address.
  3. Track your Return Shipment on the Courier Company's Website.
7. How do I track the status of my Replacement request?

Every request received at Tech Point is assigned a ticket number, for which an acknowledgment mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.

After receiving your Replacement Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Replacement.

8. Can I track the status of Reverse Pickup?

You will receive an email from us, within 24-48 Hours of Pickup, with the tracking details.

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